Client Advocacy

Client advocates are essential members of the client focused inter-disciplinary health professional team and provide leadership, assistance and support to individuals and families from diverse socio-economic, sexual orientation, racial, cultural, linguistic and religious backgrounds. Through a holistic (mental, physical, spiritual, emotional) approach client advocates empower and assist clients through internal and external referrals with navigation of social services and healthcare systems and information about community resources.


Client advocates bring their expertise in the following areas:

  • Ontario Works (OW)
  • Ontario Disability Support Program (ODSP)
  • Citizenship and Immigration Canada (refugee claimants, family sponsorships)
  • Employment and Training
  • Workplace Safety and Insurance Board (WSIB)
  • Parenting and family relationships
  • Housing
  • Settlement and integration
  • Public education
  • Translations & cultural interpretation

Clients of North Hamilton Community Health Centre as well as special populations such as Immigrant/Refugees, individuals living with chronic disease, women and children living in shelters and seniors are eligible for services. Please call (905) 523-6611 to schedule an appointment.

 

Cultural interpretation services

 

The Cultural Interpreter Dispatch assists the Health Centre staff in effectively and efficiently serving multi-cultural clients on a daily basis by arranging and coordinating interpretation services for clients with language limitations. By facilitating interpretation services in more than 15 languages, the cultural interpreter dispatch serves as a bridge between multicultural clients and health-related services to ensure full access to quality care that is culturally sensitive and appropriate.

 

Cultural interpretation services provided in:

 

English, French, Spanish, Portuguese, Albanian, Turkish, Farsi/Dari, Italian, Somali, Arabic, Russian, Vietnamese, Karen, Bengali, Czech ...and more.


Social Work

Social work counseling is available to clients of the Health Centre for a variety of issues such as parenting, grief, couple counseling, self esteem, as well as accessing information about other available community resources.

 

 

Mental Wellness Toolkits

Mental Wellness Toolkits provide a safe atmosphere where clients can come together to discuss mental health. Clients also learn strategies to improve and maintain their mental health. 

There are nine programs in total for Mental Wellness Toolkit. The toolkits are offered in four different languages: English, Spanish, Portuguese, and Farsi. The following toolkits are offered at different times throughout the year.

 

Mind Over Mood – English 

Curtindo a Vida – Portuguese 

Hamdardi – Farsi 

Viva La Vida – Spanish 

Break Free – English 

Mind Over Body – Chronic Pain 

Mindfulness Meditation – All groups, English 

TADA – The Artistic Dreams Academy 

EDIAG – Every Day is a Gift 

 

For More Information on any of these programs Please Contact: 

Diana Desimone (905) 523-6611 ext. 3008 desimone@nhchc.ca

Lexi Van Harten (905 523-6611 ext. 3007 vanharten@nhchc.ca